Rogene Wdj

Dissatisfied with customer service - or rather, lack thereof.

Attempts to have product questions addressed through communication with both online chat and phone were unsuccessful. The online chat forum was never answered. Attempting via phone had me on hold indefinitely until I gave up. I decided MS was not worth the effort and have lost all confidence in this company. I do not recommend shopping with MS.
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Cons:
  • Poor customer service

User's recommendation: I do not recommend shopping with MS.

Essam S Nfi

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Verified Reviewer
| map-marker Seattle, Washington

I need 1099

Im taxing driver l need 1099 for text return. I dont know how explain more when this one. it is very important to send me my text return today because I want do my business taxes return. Im trying calling square customer service but I cant find any thing no body answer my phone. I dont know what happened there. Im really really. I need help.
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User's recommendation: I don’t understand

Anonymous
map-marker Arlington Heights, Illinois

I & my husband have tried to get someone to answer our question! We were suppose to get a callback on my former return of three prs. of shoes. NO ONE RETURNED OUR MANY CALLS!!!

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Read above message !!! I need a slip of paper with my return address since we lost out message. Why I needed such info was we could not send my order back without it. Do you UNDERSTAND???D
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User's recommendation: Do Not purchase shoes from this COMPANY!

Ursula M Bzt

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Verified Reviewer

Easy Spirit Travel time clogs

The customer Service helper was looking very hard for a pair of Easy Spirit I thought you might have-Traveltime Clogs in a Forest Green, or Winter Green color but she could not find that color for me. She sure did try. I thought I had seen that shoe in your catalog. Sure wish that color was available. Many thanks tho.
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Pros:
  • No problem at all

Preferred solution: Green color ztraveltime clogs/mule/?

User's recommendation: I think you all are doing a fine job!

Ruth F Gmh

Not received

Not received order. Date arrival per card was 9-20-23. Part number 948536BLK090N. description Taveta
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Cons:
  • Not enough narrow shoes

Preferred solution: Deliver product or service ordered

Darinda Ttr

Change address

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Changed old mailing address to new mailing address. Changed old mailing address to new mailing address. Very efficient.
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User's recommendation: Great service

1 comment
Guest

I have always been able to get my shoes in half sizes. The ones I live are no longer in half size. Why did you stop making half sizes

Innocent M Ovz

The square is not working I can find it nowhere on the iPad on the phone he lost my business menu everything

I need your help to fixing it cause I can do my business without dim my menu, and the square is not working no light coming on. I tried my credit card is not working.please call me back at this number 720297****
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Loss:
$1000
Koree Fwj

Shoe size 4 no longer carry

You no longer carry a variety of size 4 shoes! This current catalog had just 2 to choose from .. why is that? There are many women who wear this small size.. I have on to NordstromZappos & Amazon
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Preferred solution: Apology

Vonda Vvz

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Verified Reviewer
| map-marker Dallas, Texas

Questions about exchange size

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I love the selection of food quality shoes and also of a selection of sizes that match real peoples feet.
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User's recommendation: Don’t wait to try them as long as I did!

Jewell L Dap

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Verified Reviewer

Defective shoe

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I buy all my shoes at Maryland Square and I buy quite a few. I have been happy with most of my purchases.

In the last year or so I have purchased at least 4 pairs of shoes, Array Freedom. They are the shoes that always fit me well. However in my last purchase of yellow Array Freedom I have found that the shoes are at least one size smaller than normal for that shoe. I have tried repeatedly to get them to fit but it is impossible.

They fit as if they are at least one size too small, although they are imprinted as

size 8 1/2 N, which is my size and the size I order in all my purchases.

I have the same shoes in black, red, and pewter, which are fine and all ordered from you. Please correct this situation.

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Loss:
$69
Pros:
  • Convenience
Cons:
  • Customer dervice

Preferred solution: Exchange this pair for the same color and style (Array Freedom, 8 1/2 N) at no charge.

User's recommendation: I always recommend you and pass my catalog to others.

Jewell L Dap

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Verified Reviewer
| map-marker Austin, Texas

Defective shoe

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Customer service unhelpful. After lengthy conversation I was told that because my estimated date of purchase was slightly more than policy I was not eligible for free replacement.
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Loss:
$68

Preferred solution: Deliver product or service ordered

User's recommendation: Save paperwork indefinitely

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